Terms and Conditions of Online Product Store www.Umbrella-Dryer.co.uk
1. Introduction
These Terms and Conditions govern your relationship with Not Normal Limited t/a www.Umbrella-Dryer.co.uk online product store, operated by Not Normal Limited, registered in the United Kingdom. Please read these Terms and Conditions carefully before using our website located at www.Umbrella-Dryer.co.uk.
2. Intellectual Property
The Site and its original content, features, and functionality are owned by Not Normal Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
3. Online Store Terms
By agreeing to these Terms and Conditions, you represent that you are of legal age in your state or province of residence and you have given your consent to allow any of your minor dependents to use this site.
4. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, visit our website's privacy policy page.
5. Prohibited Use
You are prohibited from using the site or its content for unlawful purposes.
6. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of England within the United Kingdom, without regard to its conflict of law provisions.
7. Purchases
If you wish to purchase any product or service made available through the Service, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
8. Links to Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Not Normal Limited.
9. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
10. Contact Us
If you have any questions about these Terms, please contact us at our provided contact details on the website. This agreement is effective as of date and will be updated as needed.
11. Returns and Refunds
*Initiating a Return*: To initiate a return, please contact us by email using info@Umbrella-Dryer.co.uk - Please include your order number, the item or items you wish to return, and the reason for your return in your communication. Once your return request is accepted, we will provide you with a return shipping address.
*Shipping Costs*: You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a product refund, any of your costs of return shipping will not be refunded, we will also deduct from your refund our original cost of shipping. We strongly recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
*Return Period*: You can return the purchased item within 30 days from the date you received it. To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. THIS DOES NOT APPLY TO UNITS WHICH HAVE BEEN BRANDED / PERSONALISED WITH YOUR CUSTOM LOGO AND / OR INSTRUCTIONS.
*Non-returnable Items*: Certain types of items cannot be returned for any reason such as custom-made items including items which have been branded with a supplied or created logo and / or custom instructions.
*Items with Design / Branding / Logo / Instructions*: We offer a service (free of charge) that enables you to have your company logo / brand or instructions of use or both on the umbrella dryer unit/s we sell. After an order is received we will ask the customer what they require on the unit. We are NOT a design service. If a customer has special requirements that go above and beyond our internal ability to simply recreate your logo received and place it on one of our units, then we are not contractually obliged to supply any unit/s with branding or instructions within the order placed by the customer. We will send proofs of artwork back to the customer for approval before proceeding with manufacture.
"Our own QR code": is visible on every unit we dispatch so we can be identified as the source of supply for health and safety / legal reasons. If a unit is ordered blank without branding or instructions, our small QR code and website address will still be visible on either the lower (left or right) reverse side of the unit/s.
*Damaged Goods*: If you have a claim that goods are damaged upon delivery / receipt, you must make sure that you take pictures of the item in the original packaging as delivered prior to opening the delivery. We also require that you take a video of the opening of the item to prove the claim for damages. The pictures must show all the packaging sides and corners and faces. Video format is also acceptable. No claims for damages can be accepted unless the proof is supplied to show consistency in the claim prior to opening the delivery in any way.
*Refunds*: Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 14 working days. If an order is cancelled before the item is shipped, we will deduct 10% of the order value as a re-stocking / administration fee. If you cancel an order (before it is shipped) once we have created artwork for you which enables you to place your brand on your unit/s ordered, we will also charge you a 10% cancellation fee for administration work undertaken on your order.
Please also refer to our separate Returns and Refunds Policy.
These Terms and Conditions are the complete and exclusive agreement between Not Normal Limited and you.